Return Policy

Returning or Exchanging

Terms & Conditions:

All products being returned, for any reason, MUST have a Return Goods Authorization Number (RGA #). Returns or Refunds must be requested from ORCC Gear within 30 days of delivery.  Customers request for returns or refunds are subject to a 20% restocking fee, plus cost for shipping, if shipping was not free.  All returns or exchanges must be new, unused and in the original box and packing.  All returns should be insured by the customer. Any products that are not resalable will be returned to the customer with no refund.

All Merchandise is subject to inspection prior to a credit being issued.  Credit card orders are subject to an inspection before any credit can be issued.

ORCC Gear will not reimburse labor charges or installation fees under any circumstances.  ORCC Gear is not responsible for damage to vehicles or personal property or lost time and activites arising from a defective product or delays in delivery.


Manufacturing Defects:

If you receive a product that appears to have a manufacturing defect, please contact us by phone or email for return instructions.  Please do not attempt to return product without first contacting ORCC Gear for details on returns. You must contact us for a Return Goods Authorization Number, prior to returning products.  No returns will be accepted without prior authorization.


Damaged Merchandise:

Any product that is received damaged from the freight carrier must be noted on the freight bill.  If the damage was concealed and you discover the damage after the driver has left, please keep all the original packaging and contact the freight carrier for a return and to file a claim with the freight carrier.  ORCC Gear is not responsible for damages caused during shipment. Return Goods Authorization # will have to be issued for all reasons stated above, before returning products.  Please contact us at ORCC Gear, so we can help you make these tranaction ease for you.  At that time we will need a copy of your receipt, invoice and shipping receipt.  This can be sent to us by email or fax. If you no longer have your receipt, invoice or shipping receipt, we will need a letter with the following information:

* Name

* Order Number

* Address

* Phone Number

* Email Address

* Product Name, ID Number, Description

* Purchase price of the product.

* When purchase was made.

* Reason for the return.


Please send the above imformation to one of the following:


* Fax to 855-207-4500 Toll Free

A sales representative will contact you after receiving the above information.  We will do our best to help you with your request.  If you have any questions, feel free to contact us by phone.

Customer Service @ 888-464-5414.


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