Returning or Exchanging
Terms & Conditions:
All products being returned, for any reason, MUST have a Return Goods
Authorization Number (RGA #).
Returns or Refunds
must be requested from ORCC Gear within 30 days of delivery. Customers
request for returns or
refunds are subject to a 20% restocking fee, plus
cost for shipping, if shipping was not free. All returns or exchanges
must be new, unused and in the original
box and packing. All returns should be insured by the customer.
products that are not
resalable will be returned to the customer with no refund.
All Merchandise is subject to inspection prior to a
credit being issued. Credit card orders are subject to an inspection
before any credit can be issued.
ORCC Gear will not reimburse labor charges or
installation fees under any circumstances. ORCC Gear is not
responsible for damage to vehicles or personal
property or lost time and activites arising from a defective product
or delays in delivery.
If you receive a product that appears to have a
manufacturing defect, please contact us phone or email for return
instructions. Please do not attempt to return
product without first contacting ORCC Gear for details on returns.
You must contact us for a Return Goods
Authorization Number, prior to returning products. No returns will be
accepted without prior authorization.
Any product that is received damaged from the freight
carrier must be noted on the freight bill. If the damage was
concealed and you discover the damage after the
driver has left, please keep all the original packaging and contact
the freight carrier for a return and to file a claim
with the freight carrier. ORCC Gear is not responsible for damages
caused during shippment.
Return Goods Authorization # will have to be issued
for all reasons stated above, before returning products. Please
contact us at ORCC Gear, so we can help you make
these tranaction ease for you. At that time we will need a copy
of your receipt, invoice and
shipping receipt. This can be sent to us by email or fax.
If you no longer have your
receipt, invoice or shipping receipt, we will
need a letter with the following information:
* Order Number
* Phone Number
* email address
* Product Name, ID Number, Description
* Purchase price of the product
* When purchase was made
* Reason for the return
Please send the above imformation to one of the
Fax to 855-207-4500 Toll Free
A sales representative will contact you after
receiving the above information. We will do our best
to help you with your request. If you have any
questions, feel free to contact us by phone.
Customer Service @ 888-464-5414.